Get in touch

Feel free to call, send us an email, connect via Facebook or simply complete the enquiry form.

Enquiry form

 

 

How to make a complaint

If you are not happy with any aspect of Sydney Metro, you are encouraged to lodge a complaint. This can include business disruption, concerns about utility providers undertaking work on our behalf and other project related concerns or complaints, find out more.

For enquires related to Sydney Metro Northwest operations, please visit transportnsw.info/contact-us/feedback/metro-feedback

Sydney Metro Northwest

1800 019 989 24 hour community information line.

info@metronorthwest.com.au (responses during business hours only)

If you need an interpreter, call TIS National on 131 450 and ask them to call 1800 019 989.

Sydney Metro City & Southwest

1800 171 386 24 hour community information line.

sydneymetro@transport.nsw.gov.au (responses during business hours only)

Sydney Metro City & Southwest, PO Box K659, Haymarket, NSW 1240.

Sydney Metro West

1800 612 173 24 hour community information line.

sydneymetrowest@transport.nsw.gov.au (responses during business hours only)

Sydney Metro West, PO Box K659, Haymarket, NSW 1240.

Sydney Metro Greater West

1800 717 703 24 hour community information line.

greaterwestmetro@transport.nsw.gov.au (responses during business hours only)

Sydney Metro Greater West, PO Box K659, Haymarket, NSW 1240.

If you need an interpreter, call TIS National on 131 450 and ask them to call 1800 171 386.

 

 

If you need an interpreter, call TIS National on 131 450 and ask them to call 1800 612 173.

 

 

If you need an interpreter, call TIS National on 131 450 and ask them to call 1800 717 703.

 

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"Amazing! Keep up the good work. The Metro is the best thing to happen to Western Sydney in a Very long time!"

via Facebook

"Gives me another option instead of driving to Kellyville from Central Coast. Love it!"

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"I really enjoyed the ride on the Sydney metro. A great experience I won't ever forget for the rest of my life"

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"Absolutely brilliant. Such a fantastic design, engineering and construction project. Attention to detail is amazing"

via Facebook

"Thursday morning, wonderful weather. Walking from Hornsby station, through the weekly Organic Market. People are talking positively about a new driverless train that are run by operators in a control room at Rouse Hill. They understand it's about to start taking passengers. No one seems at all concerned by anything, other than how soon they can start using it."