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Feel free to call, send us an email, connect via Facebook or simply complete the enquiry form.

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How to make a complaint

If you are not happy with any aspect of Sydney Metro, you are encouraged to lodge a complaint. This can include business disruption, concerns about utility providers undertaking work on our behalf and other project related concerns or complaints, find out more.

For enquiries related to Sydney Metro Northwest operations, please visit transportnsw.info/contact-us/feedback/metro-feedback

Sydney Metro City & Southwest

1800 171 386 24 hour community information line.

sydneymetro@transport.nsw.gov.au (responses during business hours only).

Sydney Metro City & Southwest, PO Box K659, Haymarket, NSW 1240.

Sydney Metro West

1800 612 173 24 hour community information line.

sydneymetrowest@transport.nsw.gov.au (responses during business hours only)

Sydney Metro West, PO Box K659, Haymarket, NSW 1240.

Sydney Metro Greater West

1800 717 703 24 hour community information line.

greaterwestmetro@transport.nsw.gov.au (responses during business hours only)

Sydney Metro Greater West, PO Box K659, Haymarket, NSW 1240.

Sydney Metro Northwest

1800 019 989 24 hour community information line.

info@metronorthwest.com.au (responses during business hours only)

If you need an interpreter, call TIS National on 131 450 and ask them to call 1800 171 386.

If you need an interpreter, call TIS National on 131 450 and ask them to call 1800 612 173.

If you need an interpreter, call TIS National on 131 450 and ask them to call 1800 717 703.

If you need an interpreter, call TIS National on 131 450 and ask them to call 1800 019 989.

Feel free to call, send us an email, connect via Facebook or simply complete the enquiry form.

Enquiry form

How to make a complaint

Sydney Metro City & Southwest

Sydney Metro West

Sydney Metro Greater West

Sydney Metro Northwest

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