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How to make a complaint

If you are not happy with any aspect of Sydney Metro, you are encouraged to lodge a complaint. This can include business disruption, concerns about utility providers undertaking work on our behalf and other project related concerns or complaints, visit sydneymetro.info/how-to-make-a-complaint.

For enquiries related to Sydney Metro Northwest operations, please visit transportnsw.info/contact-us/feedback/metro-feedback

More information about how we collect information in connection with a complaint is available in Sydney Metro’s Complaints Privacy Collection Notice.

Sydney Metro City & Southwest

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1800 171 386 24 hour community information line.

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sydneymetro@transport.nsw.gov.au (responses during business hours only).

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Sydney Metro City & Southwest, PO Box K659, Haymarket, NSW 1240.

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If you need an interpreter, call TIS National on 131 450 and ask them to call 1800 171 386.

Sydney Metro West

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1800 612 173 24 hour community information line.

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sydneymetrowest@transport.nsw.gov.au (responses during business hours only).

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Sydney Metro West, PO Box K659, Haymarket, NSW 1240.

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If you need an interpreter, call TIS National on 131 450 and ask them to call 1800 612 173.

Sydney Metro — Western Sydney Airport

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1800 717 703 24 hour community information line.

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sydneymetrowsa@transport.nsw.gov.au (responses during business hours only).

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Sydney Metro - Western Sydney Airport, PO Box K659, Haymarket, NSW 1240.

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If you need an interpreter, call TIS National on 131 450 and ask them to call 1800 717 703.

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