Skip to main content

Get in touch

 

Enquiry form

*Mandatory fields

How to make a complaint

If you are not happy with any aspect of Sydney Metro, you are encouraged to lodge a complaint. This can include business disruption, concerns about utility providers undertaking work on our behalf and other project related concerns or complaints, visit sydneymetro.info/how-to-make-a-complaint.

For enquiries related to Sydney Metro Northwest operations, please visit transportnsw.info/contact-us/feedback/metro-feedback

More information about how we collect information in connection with a complaint is available in Sydney Metro’s Complaints Privacy Collection Notice.

Artist's impression of Sydney Metro Martin Place Station south tower, facing east.

Sydney Metro City & Southwest

Phone icon - Contact us

1800 171 386 24 hour community information line.

Email icon - Contact us

sydneymetro@transport.nsw.gov.au (responses during business hours only).

Mail icon - Contact us

Sydney Metro City & Southwest, PO Box K659, Haymarket, NSW 1240.

Translation icon - Contact us

If you need an interpreter, call TIS National on 131 450 and ask them to call 1800 171 386.

Artist's impression of Five Dock Station

Sydney Metro West

Phone icon - Contact us

1800 612 173 24 hour community information line.

Email icon - Contact us

sydneymetrowest@transport.nsw.gov.au (responses during business hours only).

Mail icon - Contact us

Sydney Metro West, PO Box K659, Haymarket, NSW 1240.

Translation icon - Contact us

If you need an interpreter, call TIS National on 131 450 and ask them to call 1800 612 173.

Artist's impression of Luddenham Station

Sydney Metro — Western Sydney Airport

Phone icon - Contact us

1800 717 703 24 hour community information line.

Email icon - Contact us

sydneymetrowsa@transport.nsw.gov.au (responses during business hours only).

Mail icon - Contact us

Sydney Metro - Western Sydney Airport, PO Box K659, Haymarket, NSW 1240.

Translation icon - Contact us

If you need an interpreter, call TIS National on 131 450 and ask them to call 1800 717 703.

Back to top