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Feel free to call, send us an email, connect via Facebook or simply complete the enquiry form.

Enquiry form

How to make a complaint

If you are not happy with any aspect of Sydney Metro, you are encouraged to lodge a complaint. This can include business disruption, concerns about utility providers undertaking work on our behalf and other project related concerns or complaints.

Find out more

Sydney Metro Northwest

1800 019 989 24 hour community information line.

info@metronorthwest.com.au (responses during business hours only)

Sydney Metro Northwest, PO Box 588, North Ryde, BC NSW 1670.

If you need an interpreter, call TIS National on 131 450 and ask them to call 1800 019 989.

Sydney Metro City & Southwest

1800 171 386 24 hour community information line.

sydneymetro@transport.nsw.gov.au (responses during business hours only)

Sydney Metro City & Southwest, PO Box K659, Haymarket, NSW 1240.

Sydney Metro West

1800 612 173 24 hour community information line.

sydneymetrowest@transport.nsw.gov.au (responses during business hours only)

Sydney Metro West, PO Box K659, Haymarket, NSW 1240.

If you need an interpreter, call TIS National on 131 450 and ask them to call 1800 171 386.

If you need an interpreter, call TIS National on 131 450 and ask them to call 1800 612 173.

Feel free to call, send us an email, connect via Facebook or simply complete the enquiry form.

Enquiry form

How to make a complaint

Sydney Metro Northwest

Sydney Metro City & Southwest

Sydney Metro West

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