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How to make a complaint

If you are not happy with any aspect of Sydney Metro, you are encouraged to lodge a complaint. This can include business disruption, concerns about utility providers undertaking work on our behalf and other project related concerns or complaints.

Find out more

Sydney Metro Northwest

1800 019 989 24 hour community information line.

info@metronorthwest.com.au (responses during business hours only)

Sydney Metro Northwest, PO Box 588, North Ryde, BC NSW 1670.

If you need an interpreter, call TIS National on 131 450 and ask them to call 1800 019 989.

Sydney Metro City & Southwest

1800 171 386 24 hour community information line.

sydneymetro@transport.nsw.gov.au (responses during business hours only)

Sydney Metro City & Southwest, PO Box K659, Haymarket, NSW 1240.

Sydney Metro West

1800 612 173 24 hour community information line.

sydneymetrowest@transport.nsw.gov.au (responses during business hours only)

Sydney Metro West, PO Box K659, Haymarket, NSW 1240.

If you need an interpreter, call TIS National on 131 450 and ask them to call 1800 171 386.

 

 

If you need an interpreter, call TIS National on 131 450 and ask them to call 1800 612 173.

 

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"Wow, looks Fantastic. Looking forward to it."

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"I think this is great. Wynyard is a good example of how old stations can be transformed into functional accessible ones. Looks like Central will be as good, if not better."

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"A world class look"

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"Much needed upgrade ... looks brilliant!"

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"Looks magnificent, and it'll be worth the wait in the end. The construction of this metro railway, and the rejuvenation of Central station, is the best thing that's happened here in decades. With every infrastructure project will of course come criticism, but that's inevitable. Regardless however, I hope the team at Metro stands firm with what they aim to achieve - to deliver a transport system that will be beneficial for Sydney for decades to come."

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