Complaints Privacy Collection Notice

Privacy Statement

Sydney Metro (“we”) are collecting your personal information in connection with a complaint. We will retain and use this information for the purpose of investigating and managing your complaint. We may also use your information for stakeholder engagement purposes.

Sydney Metro may, for the purposes set out above, disclose your personal information to Sydney Metro's contractors, employees and agents and other third parties, including another NSW government agency, where relevant having regard to the nature of your complaint. We may publish anonymous information which does not identify you. Otherwise, we will not publish or disclose your personal information to any third parties without your consent unless authorised by law. 

Providing your personal information is voluntary but if you do not provide it we may not be able to act on your complaint.

Your personal information will be held and managed by Sydney Metro in accordance with the Privacy and Personal Information Protection Act 1998 and you can contact us to access or correct it. Please email us at privacy@transport.nsw.gov.au or write to us at Transport for NSW, PO Box K659, Haymarket, NSW, 1240. 

Further information in relation to how Sydney Metro manages personal information can be found in Sydney Metro's Privacy Management Plan.