Video Help Points for metro stations

A $75 million contract has been awarded for the hi-tech customer information and communications systems on Sydney Metro Northwest. The latest communications and surveillance systems will monitor the new metro network, taking customer experience to a new level with direct video links to staff at the metro control centre via these Video Help Points.

Seeing a face instead of just hearing a voice at a help point is an added customer safety benefit on top of the customer service assistants who will be at every station and will also be moving through the network. Customers will have access to real-time service information using technology like smartphone apps, digital information screens on trains and electronic signage in and around stations. A modern video technology system will be used to monitor and analyse the hundreds of CCTV cameras on the network to deliver fast, safe and reliable services.

The $75 million contract has been awarded by Sydney Metro Northwest operator Northwest Rapid Transit to Thales Australia, which will bring to Sydney expertise from other major transport projects in global cities such as London, Paris, Dubai and Hong Kong.