Love at first ride: Sydney Metro clocks 100 million passenger trips  

With an average 99.64 per cent on-time running and customer satisfaction at 98 per cent or higher, world-class metro has fast become Sydney’s favourite way to travel.  

At a glance: 100 million metro journeys  

• Average 212,900 weekday trips since City opening 
• Average 254,500 weekday trips in M1’s busiest month 
• 2,650 weekly metro services 
• 10.17 million kilometres travelled, equivalent to 13 return trips to the moon   
• 99.51% per cent on-time running     
• 98% customer satisfaction score 
• Most popular services: Tuesday, Wednesday and Thursday between 8am to 9am  
• Most popular trip: Sydenham Station to Central Station 
• Busiest city station: Martin Place, with an average of 25,400 weekday metro trips 
• Martin Place Station has overtaken Central Station as the busiest City station for weekday metro trips.  

This milestone comes as work on the Southwest Metro continues, with services due to start beyond Sydenham to Bankstown in the second half of this year.  

A further 13.5-kilometres of metro rail and 10 upgraded southwest stations will deliver better connectivity across Sydney and slash travel times, giving commuters more time back in their day.  

Fast southwest metro travel times:  

• Bankstown to Central in 28 minutes, time savings of up to 6 minutes.            
• Belmore to Gadigal in 22 minutes, time savings up to 14 minutes. 
• Dulwich Hill, under the harbour, to Victoria Cross in the city’s north in 21 minutes, time savings up to 31 minutes. 
• Canterbury to Chatswood in 31 minutes, up to 23 minutes.             
• Campsie to Macquarie University in 44 minutes, up to 17 minutes.           

 
Construction work to convert the former 130-year-old T3 Bankstown line has reached 80 per cent completion, with stations currently receiving their final touches. Testing of the platform screen doors is 85 per cent complete, while fit-out works are ongoing with—tiling at 69.5%, all 130 passenger information displays and help points installed, along with 91 CCTV cameras.   

The on-track testing program is also progressing strongly, with two trains now testing, simulated passenger testing underway and more trains to soon join the testing fleet.  

A number of planned closures will be required to facilitate the complex integration of the M1 line and Southwest Metro. These include full-line closures on the weekends of 21-22 February and 7-8 and 21-22 March.  

Customers planning metro travel, particularly on weekends, are encouraged to plan ahead by visiting transportnsw.info.